Privacy policy

At Arkenstone Jewels, we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and store your information when you interact with our website, make a purchase, or engage with our services. By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect:
   • Personal Information: When you place an order or register an account with us, we collect personal information such as your name, email address, phone number, shipping address, and billing information.
   • Payment Information: We may collect payment information, such as credit card details or other financial information, to process your transactions securely and efficiently.
   • Log Data: Our servers automatically record certain information when you visit our website, including your IP address, browser type, referring/exit pages, and other data that helps us analyze user behavior and improve our services.
   • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and gather information about your interactions with our website. You can manage your cookie preferences through your browser settings.
2. Use of Information:
   • We use the information we collect to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.
   • Personal information may also be used to send you promotional materials, newsletters, or other marketing communications. You can opt out of receiving these communications at any time.
   • We may use non-personal information, such as aggregated and anonymized data, for analytical purposes, market research, and to improve our website and services.
3. Information Sharing:
   • We may share your personal information with trusted third-party service providers who assist us in operating our business, processing payments, delivering orders, or conducting data analysis on our behalf.
   • We do not sell, rent, or disclose your personal information to third parties for their marketing purposes without your explicit consent, unless required by law or as described in this Privacy Policy.
4. Data Security:
   • We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
   • However, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
5. Your Rights and Choices:
   • You have the right to access, update, correct, or delete your personal information. You can manage your account settings or contact our customer support team for assistance.
   • You may opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
   • Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages regarding your orders or account.
6. Third-Party Links:
   • Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of these third parties when you visit their websites.
7. Contact Us:
   • If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our customer support team using the following information:
     • Phone: +44 74 5051 4761
     • Email: [email protected]
     • Address: 9-13 Chapel Walks, Manchester, LAN M2 1HN

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We encourage you to review this policy periodically for any changes.

Thank you for trusting Arkenstone Jewels.