Shipping policy

At Arkenstone Jewels, we strive to provide a seamless and satisfactory shopping experience to our valued customers. This includes ensuring a smooth and efficient shipping process for all orders. Please read the following information regarding our shipping policy:
  1. Order Processing Time:
    • Once you have successfully placed an order on our website, please allow 1-2 business days for our team to process and verify the details of your order.
    • During peak seasons or promotional periods, order processing may take slightly longer due to increased order volumes. We appreciate your patience and understanding during such times.
  2. Shipping Methods and Delivery Time:
    • We offer reliable shipping services to ensure your order reaches you in a timely manner.
    • The estimated delivery time depends on the shipping method selected during checkout and your location.
    • Standard Shipping: Our standard shipping option typically takes 3-7 business days for delivery within the United Kingdom. International shipping may take longer, ranging from 7-14 business days depending on the destination.
    • Express Shipping: If you require expedited shipping, we offer express delivery services. This option delivers your order within 1-3 business days within the United Kingdom and 3-7 business days for international destinations.
  3. Shipping Costs:
    • Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the destination.
    • The exact shipping cost will be displayed during the checkout process before you complete your order.
  4. Order Tracking:
    • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
    • You can also track your order by logging into your Arkenstone Jewels account and navigating to the "Order History" section.
  5. Customs and Duties:
    • Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
    • We recommend checking with your local customs office for more information on potential fees or restrictions that may apply to your order.
  6. Shipping Restrictions:
    • Arkenstone Jewels currently ships to most countries worldwide. However, certain restrictions may apply to specific locations due to local regulations or shipping constraints. In such cases, we will notify you promptly and provide any available alternatives.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We can be reached via phone at +44 74 5051 4761 or by email at [email protected].
Thank you for choosing Arkenstone Jewels. We appreciate your trust and look forward to delivering exceptional service to you.