Terms of service

Welcome to Arkenstone Jewels! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website or services.
  1. Use of Website:
    • You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our website or make a purchase.
    • You are responsible for providing accurate, current, and complete information when creating an account or placing an order.
  2. Intellectual Property:
    • All content on our website, including text, graphics, logos, images, product descriptions, and videos, is the property of Arkenstone Jewels and protected by intellectual property laws.
    • You may not reproduce, distribute, modify, transmit, or use our content for any commercial or unauthorized purposes without our prior written consent.
  3. Product Information:
    • We strive to provide accurate and up-to-date product information on our website. However, we do not warrant that the descriptions, images, or other content are error-free, complete, or current.
    • Colors and sizes of products may vary slightly due to monitor settings and natural variations in gemstones and materials.
  4. Pricing and Payment:
    • All prices displayed on our website are in the currency specified and are subject to change without notice.
    • We accept various payment methods, including credit cards and other secure payment gateways.
    • You are responsible for providing accurate and valid payment information. By submitting an order, you authorize us to charge the specified payment method for the total amount of the order.
  5. Order Acceptance and Cancellation:
    • After you place an order, we will send you an order confirmation email. However, this email does not constitute acceptance of your order. We reserve the right to accept or cancel an order at our discretion.
    • In the event of order cancellation or unavailability of products, we will promptly refund the applicable amount.
  6. Shipping and Delivery:
    • Our shipping policy governs the terms and conditions of shipping, including processing times, shipping methods, costs, and delivery estimates. Please refer to our Shipping Policy for more information.
  7. Returns and Refunds:
    • Our return policy outlines the terms and conditions for returns, exchanges, and refunds. Please refer to our Return Policy for more information.
  8. Limitation of Liability:
    • To the extent permitted by law, Arkenstone Jewels and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or products.
  9. Indemnification:
    • You agree to indemnify and hold Arkenstone Jewels and its affiliates harmless from any claims, liabilities, damages, expenses, or costs arising from your violation of these Terms of Service or any applicable laws.
  10. Governing Law and Jurisdiction:
    • These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where Arkenstone Jewels is registered. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If you have any questions or concerns regarding our Terms of Service, please contact our customer support team using the following information:
Phone: +44 74 5051 4761
Email: [email protected]
Address: 9-13 Chapel Walks, Manchester, LAN M2 1HN
Thank you for choosing Arkenstone Jewels. We appreciate your understanding and cooperation in complying with these terms.